Definition

Help when unexpected crises occur at home - such as fire or flood.

How we have helped

We helped Mr G
Mr G, a postman, had a shock when he returned from holiday with his family to discover that his house had been burgled. As well as having personal items stolen the thieves had damaged the fabric of the house along with items of furniture. His insurance did not fully cover the total cost of the damage so the Fund stepped in quickly with financial aid to help the family during this traumatic and stressful period.

We helped Mrs M
Mrs M, whose husband died in service, was flooded out of her sheltered accommodation earlier this year. She moved in with her youngest son whilst the housing association refurbished her property. However, her furniture and carpets were ruined and her insurance did not fully cover the costs. We were able to contribute to the cost of the replacement items and she has now moved back home.

Applying for Help

If you are in need of financial support and think you may be eligible for assistance, it's very easy to apply to the Fund for help. If you are an employee of Royal Mail Group or in receipt of an occupational pension, or are a deferred pensioner you should contact the support helpline provided by Royal Mail. 

The number is: 0800 6 888 777
The service is free of charge and is available day or night.

You will be in contact with a trained adviser who will undertake a short telephone assessment and prepare a report detailing your position and, with your agreement, forward the report to the Fund for consideration by Trustees.  You will be asked to give details of your income and expenditure and any savings you have, as well as details of your Royal Mail service.  Also, you may be required to provide documentation that supports your application such as medical or other evidence of need, along with cost estimates where applicable. 

Third party applications

If you are a third party organisation such as another charity, Age Concern, the Citizen's Advice Bureau or a Local Authority, and are applying on behalf of a client then you should provide as much background information and supporting documentation as possible on the need for help, and forward the papers to: 

The Rowland Hill Fund, Royal Mail, Mount Pleasant, Farringdon Road, London, EC1A 1BB
If you wish to discuss any points such as eligibilty then please contact the Fund office on 020 7239 2271