Definition

Help when money gets scarce because of unforeseen changed
circumstances - such as a serious illness in your family.

How we have helped

We helped Mr H
Mr. H, a postman, has been on long-term sick absence after having been diagnosed with cancer and is now on half pay. He underwent hospital treatment and is now recovering well at home. As well as the emotional affect this has had on his family the drop in income has meant that he has fallen behind with some of his regular bills. We were able to help with some of the immediate debts, which relieved some of the additional stress during this difficult time.

We helped Mr Dixon
Mr Dixon was in need of a little help with his mortgage after his wife was suddenly medically retired. Due to the delay in his mortgage protection policy kicking in Mr Dixon turned to the Rowland Hill Fund to help as they were struggling to keep up payments on one wage. We were able to help them during this period.

Applying for Help

If you are in need of financial support and think you may be eligible for assistance, it's very easy to apply to the Fund for help. If you are an employee of Royal Mail Group or in receipt of an occupational pension, or are a deferred pensioner you should contact the support helpline provided by Royal Mail. 

The number is: 0800 6 888 777
The service is free of charge and is available day or night.

You will be in contact with a trained adviser who will undertake a short telephone assessment and prepare a report detailing your position and, with your agreement, forward the report to the Fund for consideration by Trustees.  You will be asked to give details of your income and expenditure and any savings you have, as well as details of your Royal Mail service.  Also, you may be required to provide documentation that supports your application such as medical or other evidence of need, along with cost estimates where applicable. 

Third party applications

If you are a third party organisation such as another charity, Age Concern, the Citizen's Advice Bureau or a Local Authority, and are applying on behalf of a client then you should provide as much background information and supporting documentation as possible on the need for help, and forward the papers to: 

The Rowland Hill Fund, Royal Mail, Mount Pleasant, Farringdon Road, London EC1A 1BB
If you wish to discuss any points such as eligibilty then please contact the Fund office on 020 7239 2271