Definition

Help when more support is needed for chronic health problems - for example assistance with travel costs when specialist help may be some distance from home.

How we have helped

We helped Chloe's Dad
We helped Chloe’s Dad by providing assistance with travel costs to the hospital for and to visit his daughter. Chloe’s Mum had given up work before Chloe went in to hospital and the long journey was putting a strain on finances. We were able to help with these costs and are pleased to hear Chloe’s treatment was successful.

We helped Susan's parents
Susan’s parents needed funds for her further tuition at the Dyslexia Institute, which we were pleased to provide. Without this she would not have had the specialist help needed to overcome her learning difficulties.

Applying for Help

If you are in need of financial support and think you may be eligible for assistance, it's very easy to apply to the Fund for help. If you are an employee of Royal Mail Group or in receipt of an occupational pension, or are a deferred pensioner you should contact the support helpline provided by Royal Mail. 

The number is: 0800 6 888 777
The service is free of charge and is available day or night.

You will be in contact with a trained adviser who will undertake a short telephone assessment and prepare a report detailing your position and, with your agreement, forward the report to the Fund for consideration by Trustees.  You will be asked to give details of your income and expenditure and any savings you have, as well as details of your Royal Mail service.  Also, you may be required to provide documentation that supports your application such as medical or other evidence of need, along with cost estimates where applicable. 

Third party applications

If you are a third party organisation such as another charity, Age Concern, the Citizen's Advice Bureau or a Local Authority, and are applying on behalf of a client then you should provide as much background information and supporting documentation as possible on the need for help, and forward the papers to: 

The Rowland Hill Fund, Royal Mail Mount Pleasant, Farringdon Road, London EC1A 1BB

If you wish to discuss any points such as eligibilty then please contact the Fund office on 020 7239 2271